The Royal Palace of Madrid is committed to being accessible to all visitors. The main tour route is adapted for wheelchair users, and various services are available to assist visitors with different needs. For information on free entry, please see our free tickets page.

Accessibility Features

Mobility Access

The palace is equipped with ramps and elevators, making the main visitor route fully accessible for wheelchair users and those with mobility scooters. Accessible restrooms are also available.

Wheelchair Loan

A limited number of wheelchairs are available to borrow free of charge at the entrance. It is recommended to inquire about availability in advance, especially during peak season.

Visitors with Visual or Hearing Impairments

The official palace app includes audio descriptions and other resources for visitors with visual or hearing impairments. Assistance dogs are welcome in all areas of the palace.

Support for Your Visit

Services to ensure a comfortable experience

Step-Free Route

The entire main visitor circuit is accessible via ramps and elevators, allowing everyone to experience the grandeur of the state rooms.

Free Entry

Visitors with a certified disability (and one companion) are entitled to free admission. Please present valid documentation at the ticket office.

Assistance Dogs

Accredited assistance dogs are welcome throughout the palace and its grounds.

Accessible Facilities

Adapted restrooms are available along the visitor route for your convenience.

Accessibility FAQ

Your questions answered

Do I need to book an accessible ticket in advance?

While you can get free tickets at the ticket office on the day by showing your documentation, booking any required paid tickets online is always recommended to avoid queues.

Is the Royal Armory accessible?

Yes, the Royal Armory is also accessible to wheelchair users, allowing a complete experience of the palace's main attractions.

Accessibility at the Royal Palace